PLAYER HELP
How can we help?
For questions about Space Survival, contact the developer and include your app version, Android version, and a short description of what happened.
My ad-free membership is not active
Install the game from its Google Play testing or store link, use the Google account that made the purchase, connect to the internet, sign in if requested, and select Restore purchases in the membership screen. A pending payment does not activate ad-free access until Google Play completes it and the secure verification service confirms it.
I still see ads after buying membership
Reconnect to the internet and use Restore purchases. Close and reopen the game after verification. If ads remain, email us with the purchase date and base plan. Never email your full purchase token, card number, password, or Google ID token.
Google sign-in is not working
Confirm Google Play services is updated, your device has an internet connection, and the game was installed from Google Play. Then restart the game and try again. Include the exact on-screen error in your support email.
Run upgrades disappeared
Weapon and shield pickups last for the current gameplay run only. Crystal-based ship upgrades purchased from the home screen are permanent and remain available across runs.
I want to delete my account
Follow the verified steps on the account-deletion page. Clearing app storage only removes local information; it does not submit a backend account-deletion request.
App details
App: Space Survival
Android package: com.yeahzi.spacesurvival
Developer: Yeahzi Team
Support: hello@yeahzi.com